West Virginia Northern Community College

Programs of Study

Microsoft Applications and Support Desk A.A.S.

Computer Information Technology
Microsoft Applications and Support Desk
Associate in Applied Science Degree

This program provides students with the technical skills required for Microsoft application certification exams and end user support.

Upon completion of this program, graduates will be able to:

  • Use various types of software programs efficiently and effectively to fulfilling business objectives
  • Troubleshoot applications and software
  • Assist in the design, delivery and improvement of in-house software applications
  • Install, diagnose, repair, maintain and upgrade PC hardware
  • Support the organization in the delivery of training to end users in the organization

Graduates of this program can expect to obtain employment in positions such as computer support specialists, help desk technician, application support analyst, software application trainer, desktop technician and use Microsoft applications in support of business management.


First Year - Fall Semester

CourseCr. Hours
CIT 105 Windows O/S, Administration and Troubleshooting       3
CIT 120 Microsoft Word I       3
ENG 101 College Composition I       3
General Education Core Requirement       1
MATH Math Core Requirement       2
SPCH 105 Fundamentals of Speech Communication
SPCH 101 Interpersonal Communication

First Year - Spring Semester

Cr. Hours
CIT 107 Excel       3
CIT 245 Network Security Fundamentals       3
CIT 159 Microsoft Publisher       2
CIT 182 Power Point Presentations       3
PSYC 155 Human Relations       3

Second Year - Fall Semester

Cr. Hours
CIT 111 Help Desk Concepts        3
CIT 112 Access        3
CIT 123 A+ Hardware Essentials        3
CIT 250 IT Analysis and Design        3
Restricted Elective**        3

Second Year - Spring Semester

Cr. Hours
CIT 184 A+ Networking and Software         3
CIT 207 Computer Applications Support         3
CIT 220 Unix/Linux         3
CIT 291 CIT Practicum         3
SS SS Core Requirement         3

Total Hours in Program - 60

** Select from BA 240, MATH 109, MGT 253 or any CIT course other than CIT 117


Awards and Accreditations