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Student Loan Borrower Exit Counseling

Exit Counseling

What is Loan Exit Counseling?

Online counseling will walk you through your rights and responsibilities as well as provide useful information regarding repayment options, debt management strategies, forbearance, deferment, cancellation options, consolidation, and tax benefits. You will also be able to update your contact information. Staff members will be available to answer questions you may have after completing exit counseling online.

The online exit counseling requirement will review:

  • Your student loan data
  • Entrance counseling
  • Your repayment options
  • Debt management strategies
  • Your rights and responsibilities
  • Forbearance, deferment, and cancellation options
  • Your personal and contact information
  • Available tax benefits
  • Effects of loan consolidation
  • The use of the Master Promissory Note

Who is required to complete Exit Counseling?

Students who withdraw (officially or unofficially), graduate or drop below half-time enrollment (even if transferring to another school).  Additionally, students who plan to take a semester off must also complete exit counseling since the College cannot guarantee future enrollment.

If you fail to complete exit counseling, a hold will be placed on your records.  You will not be able to re-enroll in classes, or obtain other college services and documents including, but not limited to your transcripts or diploma.

Why is Exit Counseling required?

Title IV regulations and college policy.

When Must the Exit Counseling be completed?

Within 30 days of receipt of notification that exit counseling is required.  If you left school without notifying the financial aid office, a hold will be placed on your account immediately for completion.

How do I know how much I owe?

You can access your loan information at  This website allows borrowers to access their loan balance and view detailed information about each loan. Access requires the student's Federal Student Aid (FSA) ID and Password.  This website does not include any Private / Alternative loans taken to supplement the cost of education. Parent PLUS loan data is also included and will be found under the parent's name using the parent's Federal Student Aid (FSA) ID. Should you have questions about your Federal Student Aid data please call 800-433-3243.

Will completing Exit Counseling affect my loans if they are currently in deferment?

No. Your loans will remain in deferment unless your enrollment drops below half-time status.

How to complete the Exit Counseling requirement:

Access the official Federal Student Aid website at  Select the Log In option.  After signing in, select the Manage Loans option – Complete Exit Counseling, and then the blue Start box.  Be sure to select WV Northern Community College so we will receive an electronic notice of your completion of this Federal requirement. You must answer all the questions in order to submit your counseling session.

Support and Questions

If you have any questions, financial aid staff are available to assist you 8 a.m. to 5 p.m. Monday through Friday during the Fall and Spring semesters.  Please contact us at 304-233-5900 or send us an email at