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Student Loan Borrower Exit Counseling

Exit Counseling

What is Loan Exit Counseling?

Online counseling will walk you through your rights and responsibilities as well as provide useful information regarding repayment options, debt management strategies, forbearance, deferment, cancellation options, consolidation, and tax benefits. You will also be able to update your contact information. Staff members will be available to answer questions you may have after completing exit counseling online.

The online exit counseling requirement will review:

  • Your student loan data
  • Entrance counseling
  • Your repayment options
  • Debt management strategies
  • Your rights and responsibilities
  • Forbearance, deferment, and cancellation options
  • Your personal and contact information
  • Available tax benefits
  • Effects of loan consolidation
  • The use of the Master Promissory Note

Who is required to complete Exit Counseling?

Students who withdraw (officially or unofficially), graduate or drop below half-time enrollment (even if transferring to another school).  Additionally, students who plan to take a semester off must also complete exit counseling since the College cannot guarantee future enrollment.

If you fail to complete exit counseling, a hold will be placed on your records.  You will not be able to re-enroll in classes, or obtain other college services and documents including, but not limited to your transcripts or diploma.

Why is Exit Counseling required?

Title IV regulations and college policy.

When Must the Exit Counseling be completed?

Within 30 days of receipt of notification that exit counseling is required.  If you left school without notifying the financial aid office, a hold will be placed on your account immediately for completion.

How do I know how much I owe?

The Department of Education has created a database for students to keep track of all of their Federal education loans. This site is called NSLDS (National Student Loan Data System). Click "Financial Aid Review"Access requires the student's Federal Student Aid (FSA) ID.  Included in the database are all Federal student loans received from any post-secondary institution attended. NSLDS does not include any Private / Alternative loans taken to supplement the cost of education. Parent PLUS loan data is also included in the NSLDS database and will be found under the parent's name using the parent's Federal Student Aid (FSA) ID. Should you have questions about your NSLDS data please call 800-433-3243.

Will completing Exit Counseling affect my loans if they are currently in deferment?

No. Your loans will remain in deferment unless your enrollment drops below half-time status.

How to complete the Exit Counseling requirement:

  1. Navigate to and sign in
  2. Select “Complete Counseling” on the next webpage
  3. Select “Start” for Exit Counseling
  4. Complete online exit counseling
  5. Select West Virginia Northern Community College as a school to notify of your exit counseling results
  6. Please review your “Home” mailing address in NOW and update if necessary 

Support and Questions

If you have any questions, financial aid staff are available to assist you 8 a.m. to 5 p.m. Monday through Friday during the Fall and Spring semesters.  Please contact us at 304-233-8844 or send us an email at